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Customer survey
In order to improve our products and services constantly and to be able to meet your requirements, we kindly ask you to take few minutes and fill out following questionnaire.
For your honest evaluation we thank you in advance quite ordially. |
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1. |
Company presentation |
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1.1. |
In general, do You like Woerner's presentation ?
Yes
No
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2. |
Design of Woerner homepage and WOERNER catalogues |
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2.1 |
Do You like the design of the homepage and the catalogues ?
Very good
Good
Satisfactory
Bad
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2.2 |
Clarity of homepage ?
Very good
Good
Satisfactory
Bad
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2.3 |
Comprehensibility of catalogues ?
Very good
Good
Satisfactory
Bad
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2.4 |
What could be improved in Your opinion ?
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3. |
Products
What do You think about our products with regard to...
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3.1 |
the price ?
Very good
Good
Satisfactory
Bad
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3.2 |
the quality ?
Very good
Good
Satisfactory
Bad
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Which reasons were decisive for Your indications ?
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3.3 |
Consulting ?
Very good
Good
Satisfactory
Bad
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3.4 |
Delivery period ?
Very good
Good
Satisfactory
Bad
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3.5 |
Packing ?
Very good
Good
Satisfactory
Bad
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Do You have any suggestions fpr improvement on points 3.3.-3.5 ?
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3.6 |
Repairing / Complaints |
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Delivery period
Very good
Good
Satisfactory
Bad
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Price
Very good
Good
Satisfactory
Bad
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3.7 |
Competitors
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How do You judge our position in comparison to our competitors' with regard to...
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3.7.1 |
the price ?
Better
Unchanging
Worse
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3.7.2 |
the quality ?
Better
Unchanging
Worse
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3.7.3 |
the delivery period ?
Better
Unchanging
Worse
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3.7.4 |
the service ?
Better
Unchanging
Worse
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4. |
Are You satisfied with the work of our sales department ?
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4.1 |
Sales department
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4.1.1 |
Support
Very good
Good
Satisfactory
Bad
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4.1.2 |
Consulting
Very good
Good
Satisfactory
Bad
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4.1.3 |
Service
Very good
Good
Satisfactory
Bad
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4.1.4 |
Informationflow
Very good
Good
Satisfactory
Bad
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4.2.5 |
Do You have any suggestions for improvement on point 4 ?
What could be optimized in Your opinion ?
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Thank You |
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